TERMS & CONDITIONS

INTRODUCTION

Welcome to our 'Website', www.aestethiclondon.com is owned and operated by Aestethic Limited, registered in England and Wales under company number 12701738.

 

Please read these terms and conditions (‘Terms’) carefully before ordering any products, as they affect your legal rights. You should understand that by browsing, using, and purchasing the products listed on this website you are, the ‘User’ of this website, agreeing to comply with and be bound by these terms and conditions (together with any other policies or documents referred to in them). Throughout these terms and conditions we will refer to ourselves as Aestethic, 'we', 'us' and 'our' meaning Aestethic Limited. To make these Terms easier to read, the Website and our services and content are collectively called the “Services.” If you do not agree to be bound by these terms and conditions, you must cease using and accessing this Website.

 

If you have any queries regarding these Terms, or in the unlikely event that you have any complaints about any products purchased, please contact the customer care contact@aestethiclondon.com.

GENERAL

By accepting these Terms, you acknowledge and accept that any order, purchase or transaction is made exclusively between Aestethic Limited and the User, and that WIX— as a platform provider - is not responsible for any content, interactions or transactions made on aestethiclondon.com

Our products are available exclusively online through this website. These products are limited to the available quantities. 

 

You may not use our products for any illegal or unauthorised purposes. You must not transmit any viruses, code, trojans, worms, logic bombs, or other material of a destructive nature that is malicious or technically harmful. By breaching the above provisions, the user would commit a criminal offence under the Computer Misuse Act 1990. We reserve the right to report any breach to the relevant law enforcement authorities and to cooperate with those authorities by revealing the identity of the transgressor.

 

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is a breach or violation of any of these Terms, any law in your jurisdiction (including but not limited to copyright laws) or the rights of any third party or was not respectful to others.

We have the right to revise and amend these Terms from time to time. It is your responsibility to check these Terms regularly before ordering products in case there are any changes.

ABOUT YOU

By accepting these Terms, you represent that you are at least the age of majority in your state or province of residence. If not, you may only use this Website with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this Website.

Your contract for purchases made through Aestethic Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

REGISTRATION

In order to place an order, you will be required to open an account and provide complete and accurate personal details on the order form. This will include: title, surname, first name, email address, telephone number, delivery and invoicing address. You warrant that all the information you provide to Aestethic Limited for the purpose of ordering or purchasing goods are accurate, true, current and complete in all respects.

You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

We only use your personal information for the purposes detailed in our Privacy Policy (eg dealing with orders and accounts, processing payments).

We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these Terms.

PLACING AN ORDER

After placing an order, you will receive an e-mail from us acknowledging receipt of your order. Please note that this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between you and Aestethic Limited for the sale and delivery of our goods will only exist once an order has been accepted, processed and despatched to you. We will take payment from your credit/debit/PayPal account at the time you place your order for any pre-order items. For all other types of products, your credit/debit card/PayPal account will be authorised when your order is placed and processed but you will not be charged for the value of the goods until the point that they are despatched to you. This does not affect your legal rights.

PAYMENT

When you make a purchase through our website, you authorise us or our third party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase.

By submitting an order to use through our site, you are confirming that the payment details provided on your order are valid and correct.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law. 

If the issuer of your payment card refuses to, or does not for any reason authorise, your order will be cancelled and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of us processing your credit/debit card payment in accordance with your order.

DELIVERY 

We do our best to dispatch your product(s) as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your order. 

 

Products in stock are usually dispatched in one working day, in any event not more that 3 working days. You will be informed by email when the parcel has been possessed by DHL.

 

Pre-order products are delivered within the number of working days shown on the Website. The expected delivery time for an order is set out in the order confirmation.

We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. You may cancel the order if a delivery is delayed for more than 15 days and the delay is not due to you.

AVAILABILITY 

All orders are subject to availability and confirmation of the order price. As we process your order, we will inform you by e-mail if any items are unavailable. Aestethic Limited accepts no liability for any disruption or non-availability of the Website.

IMPORT DUTY 

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

RIGHT TO CANCEL AND RETURN POLICY

We hope that you will be delighted with your order. However, if you wish, you  have a legal right to change your mind and cancel your order within 14 days of receipt and receive a refund of all charges for the cancelled goods. In

this case, you must inform us of your decision to cancel your order by a clear statement prior to the end of the cancellation period by email at contact@aestethiclondon.com

You will receive a full refund of the price paid for the products, excluding the costs of delivery, provided that the products are returned complete, in perfect condition, unused, unwashed and with the original tags and packaging. 

We will make the reimbursement using the same means of payment as you used for the initiated transaction, without undue delay and no later than 7 days after we receive back from you any product supplied.

Please acknowledge that return of an item is at your own cost.

You cannot change your order – you will need to cancel (and/or return original item(s), and re-order.

INTELLECTUAL PROPERTY AND ACCEPTABLE USE

All material included on the Website, unless uploaded by Users, is the property of Aestethic Limited. In these Terms, material means, without limitation, all text, graphics, images, graphics, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.

CUSTOMER SATISFACTION

All our products are made by hand using natural sustainable organic components. And as such will often have features which naturally occur in those fabrics.

We have done every effort to display as accurately as possible. Please be aware however that variations in colour, size, style, shape and look may occur. We cannot guarantee that your computer's display of any colour will be accurate. If you are not satisfied your purchase, please review our return policy.

We warrant to you that any product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, we will refund you the amount you paid for the goods in question provided that you notify us of the problem in writing to the email address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us.

PRICES AND FEES

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified (depending on where you reside VAT may however not be applicable to your purchase). If nothing else is stated on the Website, the prices do not include payment- or shipping fees and these are given separately. Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Maestro, and American Express. All orders placed are charged at the time the goods are ordered.

MODIFICATION TO THE SERVICE AND PRICE

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.

PRIVACY POLICY

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

LAW AND JURIDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

THIRD PARTY CLAIMS

The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these Terms.

LIABILITY 

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Content and materials on this site are shown without any guarantees, conditions or warranties as to the accuracy, availability, completeness, currency or reliability. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. To the maximum extent permissible under applicable law, the proprietor and all third parties in any way connected to the proprietor in the provision of content and materials do hereby expressly exclude:

- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity

- Liability or any direct, indirect or consequential loss or damage incurred by any User in connection with this site or in connection with the use, inability to use, or the results of the use of this site, any sites linked to it and any materials posted on it, including, without limitation, any liability for:

  1. Loss of income or revenue

  2. Loss of business or consequential loss

  3. Loss of profits or contracts

  4. Loss of anticipated savings

  5. Loss of data

  6. Loss of goodwill

  7. Any associated loss, or perceived loss, of management time or organisational performance however that may be identified or attributed

  8. For any other loss or damage of any kind, however arising and caused, including negligence, breach or contract or otherwise, even if foreseeable.

This does not influence our liability for death or personal injury arising from negligence, nor liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or downloading of any material posted on it, or any website linked to it.

WRITTEN COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.